Shipping and Returns/Exchanges
Shipping:
Free Standard Shipping + Expedited options available.
Delivery dates at checkout are approximate and estimates only, delivery dates are not guaranteed.
If you select a prioritized or expedited option and your order does not arrive by the estimated date, please contact our customer service team info@laticoleathers.com
We do our best to ship within 3 business days (excluding holiday closures).
Orders are processed and shipped from New Jersey.
*Please note, no product changes or promo codes can be applied once an order has shipped*
United States
We accept returns and exchanges of new and unworn merchandise with original tags within 30 days. Our return/exchange policy applies only to orders placed on latico.com - Items purchased from our sale section are final sale, no returns/exchanges
- Once received, we will process your return/exchange within 3-5 business days.
- We do not accept returns/exchanges for orders shipped outside the United States
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When you opt in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE.
If you decide not to buy Redo, you can still return your items, but you will be responsible for the cost of the return shipping label. - The cost of the return shipping will be deducted from your refund unless Redo protection is purchased in advance.
- An RMA is valid for 30 days from issuance and product must arrive at Latico within that validity period.
How To Return/Exchange Your Item(s):
Log into the Latico Returns Portal using the email address associated with the order and order number
International
We do not accept returns for orders shipped outside the United States.
Gift Card Purchases
Gift cards are non-returnable
Refunds
Refunds due can only be issued back to the original method of payment or a Latico gift card.
Where is my delivery?
We apologize for any delivery issues.
If a shipment is marked as delivered but cannot be found please contact UPS for the most up to date information regarding your shipment at 1-888-742-5877 or online.
For any other delivery issues (such as an incorrect address or a damaged/missing package), please submit a claim to UPS for reimbursement here: https://www.ups.com/us/en/support/file-a-claim.page.
Once the claim has been initiated, we'll supply any information that UPS might need to speed up the resolution process.
What if I'm missing an item from my shipment?
Claims for missing items/shortages must be submitted in writing to info@laticoleathers.com within 10 days of delivery.